Work At Home Telecommunications Associate (Voice)

Sutherland is seeking a reliable and detail-oriented person to join us as a WAH Telecommunications Associate (Voice). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact: Develop outstanding customer service skills. Sit in on multiple simultaneous live chat sessions to provide exceptional customer service. Answer inbound Calls. Provide basic troubleshooting on a variety of products and services.

Qualifications

Our most successful candidates will have:

A minimum of 4 CXC/GCE subjects inclusive of English Language or equivalent U.S. High School diploma or GED

Excellent verbal and written communication skills; proficient reading skills

Multi-tasking skills, showcased through the use of several applications (experience working with CRM applications preferred)

Proven customer service skills

Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience