Responsibilities and Duties:
- Work with other moderators to respond to a variety of clients’ customer support questions
- Monitor and ensure that questions from the customers are addressed within an agreed time frame
- Foster and grow a healthy and helpful team environment
- Prioritize, create, integrate and share necessary documentation for internal team members
- Attend team meetings (remotely) when necessary and monitor incoming emails, responding within an agreed time frame
- Strive to achieve goals and pre-set SLAs for clients
- Become familiar with social media platforms and administrative tools
- Track shift activities and report shift activities to team leaders
Qualifications and Skills
- Minimum 2-5 years relevant experience
- Social media skills:
- Sprinklr
- Hootsuite
- Social Studio
- Facebook and Facebook groups
- Communicative with excellent written and verbal communication skills
- Diplomatic and tactful, and ability to work with the public representing a neutral POV.
- Willing to undergo security background check
- Bachelor’s degree preferred
Online Moderation offers customer service and social media moderation to clients 24/7. If you are interested in this contractor position, please reply with your desired hourly rate, references, and your shift preferences.
Please submit your resume to APPLY NOW
