Howdy 👋 We’re the folks at SkyVerge, where we build products (like WooCommerce Memberships and Jilt) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 35 people distributed all over the world.
We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.
You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.
You should be:
Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things
A self-starter, capable of working independently
Dedicated to constant experimentation & learning
Familiar with HTML / CSS
Bonus points if you also have:
Experience with WordPress
Experience with WooCommerce (or other eCommerce platforms)
Experience with PHP, JavaScript, or another programming language
Experience writing and maintaining documentation
Native-level fluency in a language other than English (We love being able to support customers in their native language!)
You’ll be responsible for:
Assisting customers by troubleshooting technical problems and escalating as needed
Answering pre-sales questions and other feedback from customers
Documenting and optimizing our support process to improve customer satisfaction
Writing technical documentation and other content so customers can help themselves
Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience
Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need
Why you’ll love working with us:
Kind, wonderful teammates that enjoy their work as much as you do
Competitive salary
Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through May 22nd.
