Sagicor Bank Jamaica Limited is seeking to identify a suitable candidate to join our SME Business Banking team in the capacity of,
H.E.A.R.T. Trainee (SME Business Banking) (1-Year Contract)
In partnership with HEART/NSTA TRUST, Sagicor Life Jamaica Limited is seeking candidates for the School Leavers’ Training Opportunities Programme (SLTOP) specially designed to bridge the gap between school and the world of work for recent school leavers. Our School Leavers’ Training Opportunities Programme (SLTOP) is for school leavers between the ages of 17 to 23, who have six or more CXC or GCE passes including English Language and Mathematics. In the SLTOP, trainees have the opportunity to work with Sagicor Bank Jamaica Limited for up to one year, where they can fully acquaint themselves with the company’s daily operations in order to gain rich, immersive practical knowledge.
The selected candidate have responsibility to confidently and respectfully assist clients with the respective queries in a professional, client- friendly manner, referring more difficult cases to the Manager or Supervisor; increasing public awareness of Sagicor products and services, ensuring that all documents received in the Client Care area are accurately completed and dispatched to the respective support departments for action.
Key Duties and Responsibilities:
- Perform standard client care functions for clients as per their request, including but not limited to educating them on their account and manage walk in traffic.
- Submit requests received by clients and business bankers.
- Capture all client contacts and Interactions at point of contact:
- Prepare and dispatch correspondents to clients.
- Perform other job-related duties assigned from time to time.
Academic Qualifications/ Specialized Skills/ Competencies:
- Five (5) CXC/GCE O’ Level subjects including English Language and Mathematics OR Diploma in Business Management Studies or equivalent qualifications from a recognized institution.
- Excellent interpersonal relations skills.
- Sound knowledge of the Customer Relations principles.
- Sound knowledge of Sagicor products, services and operations.
- Good time management Skills.
- Ability to work on own initiative.
- In-depth knowledge of the policies and procedures governing the Government of Jamaica'd health insurance schemes.
- Strong computer skills.
If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than July 30, 2021.
While we appreciate all applications, only shortlisted candidates will be contacted.
