Join our Hope Zoo Preservation Foundation Team
Office Admin needed
This is a permanent, full time position with primarily schedule averaging 40 hours per week including weekends.
ESSENTIAL DUTIES
The following duties are essential to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
Provide Administrative support for administration building
Answer all incoming calls to general Zoo line
Screen and admit visitors through the Administration building gate
Perform Receptionist duties including greeting office guests, processing mail and assisting zoo directors and staff with projects
Answer inquiries from the zoo’s website or coordinate responses that involve more information
Oversee and handle all operations associated with the Administration building to include coordinating maintenance, custodial needs and organization as well as administrative support
Manage and maintain office equipment such as copier and printers.
Oversee office supply inventory and ordering
Attend meetings and record meeting notes and distribute with appropriate audience(s)
Arrange meeting logistics including room scheduling, food orders/deliveries, meeting invites and reminders, meeting materials, and minutes
Assist with education, general admission sales, event and group program registrations, payments and refunds
Process and manage in-kind donation requests
Serve as back up to cash room staff as needed
Prepare daily bank deposit, copy checks received, and update the check log and email
Perform other duties as assigned
Requirements
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Previous work experience in an office setting, phone skills, and customer interactions
General understanding of non-profit organizations is beneficial
Proficiency in grammar and spelling and written communications
Self-starter experienced in excellent customer service delivery
Maintain confidentiality for sensitive information and records
Proficiency with personal computers and software including MS Office, Excel, Google Suite e-mail and calendar, internet searches, POS and reporting software, etc.
Ability to handle a flexible workload and variety of assignments.
Ability to perform basic mathematics including computing ratios and percentages.
Ability to deal with the public and work with individuals from varied backgrounds as a representative of the Zoo and the Zoo’s policies and code of ethics.
Must be able to operate independently, exercise initiative, and demonstrate capacity for detail and follow-up.
Must be able to maintain work hours that will serve the needs of the Hope Zoo including weekends and Public Holidays.
Employment with the zoo is the employee’s primary responsibility
Ability to perform Zoo errands and deliveries as needed.
Ability to act calmly and professionally in all situations such as emergencies and guest interactions.
COMPETENCIES
Resourceful – Understanding of, or has the ability to research all applicable topics as they relate to modern zoological management, operations of an attraction and customer service.
Flexible – Ability to handle a flexible workload with a variety of assignments while also maintaining composure in an environment that can be stressful.
Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
Positive – Must be a positive, effective team member and be able to establish professional working relationships to grow and develop team members. Must know and practice SWEET leadership values.
Clear communication skills, both verbal and written
Customer-oriented – Must be able to exercise professional customer service skills at all times, with many different types of people and all situations.
Innovative – Ability to encourage active involvement and help people of all ages develop a sense of wonder for wildlife and wild places.
EDUCATION and/or EXPERIENCE
At least 1 year of relevant experience in an office setting. Any equivalent combination in which education and experience are interchangeable at the rate of one year of education for one year of experience is acceptable.
Excellent verbal, written and interpersonal communication skills are required. Candidates should be able to effectively communicate with visitors including children and adults, volunteers and staff. Email resume to hopezoofoundation@gmail.com
Application closes on July 28th 2021.
